Jersey FAQ
Q: Can I exchange my jersey that is personalized?
A: Jerseys that have been personalized cannot be exchanged, but a new jersey can be purchased.
Q: I purchased a new jersey but it did not have lettering. However, my original jersey was lettered.
A: Any new jersey purchased would not have jersey lettering, as we are no longer able to letter new jerseys after the registration deadline
Q: My player lost/damaged his original jersey, how do I get a new one?
A: Fill out a Merchandise Inquiry Form, and you will be sent an invoice via email to purchase a jersey.
Q: I forgot to add on lettering to my child's jersey, can I still add it?
A: If it is before the registration deadline, visit Jersey Lettering Guy to add lettering onto the order.
Q: I meant to purchase lettering and now it is after the registration deadline, how can I add lettering?
A: You can take the jersey to a print shop in your area and have a jersey lettered. We use 2 inch block style lettering with black lettering on the lighter side of the jersey and white lettering on the darker side of the jersey.
Q: Can I purchase an additional jersey for myself or a player not participating?
A: We are only able to provide 1 jersey per player. Additional jerseys can not be provided.
Q: My player wore his/her jersey but it is too small, can I still exchange?
A: We will not return/exchange worn items, however a new jersey can be purchased.
Q: I purchased a new jersey and mailed back the original, when will I get a refund?
A: Refunds are issued within a week of receiving the return. Refunds can take 7-10 business days to show in the account.
Q: I want to exchange my child's jersey, why do I have to pay?
A: If the season starts within 2 weeks, there is not time to return the original jersey, and be shipped a new one. A invoices will be provided to purchase and new jersey, this will provide a quicker turnaround. The original jersey can be returned for a refund, if it is unused and not personalized. Should you chose to mail the jersey back we will not guarantee that the new jersey will arrive in time for game day.
Q: How do I know what size jersey to order my player?
A: Please use our Jersey Sizing Chart and use the "New Core" sizing for measurements.
Q: I paid for lettering and did not receive it, what now?
A: Please reach out to us at info@nationalflagfootball.com and we will refund your cost paid for lettering
