Shipping FAQ
Q: How will I know when my order has shipped?
A: Once items are shipped, you will receive a tracking information to the email used to register your player.
Q: How long will my order take to arrive?
A: You equipment was shipped to the address you provided in your registration. Households with multiple players and coaches will receive their packages separately and may not arrive on the same day.
Orders typically arrive in 7-10 business days after you receive your shipping email. This email has includes your tracking number.
As shipping networks continue to experience delays, your equipment may take a few extra days to arrive. You can track your shipments through FedEx Tracking.
Q: My Order just shipped, how do I edit my address?
A: Once an order is placed, everything else moves quickly. Send us a note at info@nationalflagfootball.com — we’ll do our best to catch your package before it hits the road!
Q: Why do I pay multiple shipping charges?
A: Each participant's equipment is packed individually in their own package. Our fulfillment center packs the equipment bags by team and equipment availability. At this time we are not equipped to package by individual family or shipping address.
Q: Why is the equipment now shipped to each child vs shipping to the coaches?
A: During the pandemic we switched to individual player packages. This allowed our fulfillment center to ship packages directly to the players home and gives the families time to inspect the equipment received. There are cases where mistakes are made and this allows time to make adjustments where needed.
Q: FedEx said my package was delivered. I didn't receive the package. What do I do now?
A: First, please check around your home and with your neighbors, and in any mailrooms, as delivery drivers can leave packages in awkward locations. If you are in an apartment, condo, mobile home park, etc. please check with your main office to ensure the package was not left there. If you have checked those locations, please submit a merchandise inquiry form and include in the details you have checked those locations.
Q: My package arrived, and I received a damaged/defective item, what do I do?
A: Submit a merchandise inquiry form with a photo included, and we will gladly reship a new item.
Q: My package was delayed/not delivered and our game is this weekend, what will my player wear?
A: We encourage your player to attend and wear a shirt color similar to the color of the team jersey. Players can alternate using a flag belt.